Modeshian FAQ
1. How do I place an order?
- Simply browse through our collection and select the items you wish to purchase or hire. Once you've made your selections, proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
2. When will my order be processed?
- Orders are processed within 1 business day. If you place an order on a weekend or public holiday, it will be processed the next business day. We strive to ensure that all orders are fulfilled and shipped promptly.
3. What are the shipping options?
- We offer a range of shipping options to suit your needs, including standard and express delivery. Shipping costs and delivery times will be calculated at checkout based on your location.
4. When will my order be shipped?
- Once your order has been processed, it will be shipped within 3 business day. You will receive a shipping confirmation email with tracking details once your order is on its way.
5. Can I track my order?
- Yes, you can track your order using the tracking number provided in your shipping confirmation email. Please allow up to 24 hours for tracking information to become available.
6. What sizes do you offer?
- Our women's clothing is available in a EU sizes, please note that some sizes may be unavailable.
7. What should I do if I ordered the wrong size?
- If your order hasn’t been shipped yet, please contact us immediately to make changes. If your order has already been shipped, you can return it within 14 days of receiving the item and exchange it for a different size, subject to availability.
8. How do I return an item?
- We offer returns for items within 14 days of delivery. Please ensure the items are unworn, unwashed, and have all original tags attached. To initiate a return, please contact our customer service team with your order number, and they will guide you through the process.
9. Can I exchange an item?
- Yes, we offer exchanges for items that are available in stock. If you wish to exchange your purchase, please email us within 14 days of receiving your order, and we will arrange the exchange, subject to availability.
10. What if I entered the wrong shipping address?
- If you realise that you've entered the wrong shipping address, please contact us as soon as possible. If your order hasn’t been shipped yet, we will update your address. If the order has already been shipped, you will need to contact the courier service to arrange redelivery or address correction.
11. How can I contact customer service?
13. What payment methods do you accept?
- We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely to ensure your information is protected.
14. Can I cancel my order?
- Orders can be canceled if they haven’t been processed or shipped. Please contact us as soon as possible to request a cancellation. Once your order is processed, we are unable to cancel it, but you may return the item once you receive it.
15. How do I know if an item is available for hire?
- Items available for hire will be clearly marked on the product page. You can choose to either purchase or hire the item during checkout.
16. What is Modeshian’s return policy?
- We do not offer a change-of-mind return policy. However, you can swap the product by emailing us within 14 days of receiving it, provided the item is in its original condition with all tags attached. Please refer to our Return Policy for more details.
17. What if my item is faulty?
- If you receive a faulty item, please contact us within 7 days of receiving it with details of the issue, and we will arrange for a replacement or refund.
